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FAQ’s

How is Substance helping prevent the spread of COVID-19?

Our top concer is your safety and we will take all precautions to eliminate the risk of spreading COVID-19. That means wearing masks, gloves and practicing safe & sanitization guidelines as well as limiting the number of people in the salon to 25% capacity or 25 people according to the CDC and State Board of Health & Safety.

How do I book an appointment?

Go to SubstanceSalon.com and click on “Book Online” or Call 201-340-4514. An email and SMS confirmation will be sent to you.

Which services will be available?

During phase I of operations we’ll performing the following services:

  • Men’s & Women’s Haircuts
  • Children Haircut (12 & Under)
  • T-Bar Touch Up
  • Single Process (root color)
  • Glaze
  • Men’s Color Camo
  • Highlights and Balayage
  • All other services will be available during Phase II of operations.

What forms of payment will be accepted?

We will only accept Contactless Payment methods including the credit card on file, apple pay and smartcard by using RFID technology or near-field communitcation. Our team will not be handling cash at the front desk during this phase of operation and there will be no change at the front desk.

*Tips may be left via venmo or cash in an envelope for safety.

What do I need to book an appointment?

Your appointment is very important to us. We reserve each appointment especially for you. To secure your reservation, we require a credit card to book an appointment.

Can I cancel my appointment?

To best serve our clients and our staff, we require 24-hours notice by phone to cancel or reschedule any appointment. Cancellations on short notice prevent other clients from being able to fill those openings.

What if I cancel with less than 24-hour notice & No Shows?

First Time – Life happens, we get it!

Second Time – 50% of the total service booked will be charged to your credit card on file

Third Time – 100% of the total service booked will be charged to your credit card and you will be required to provide a non-refundable deposit for any future bookings

We thank you in advance for respecting our policy.

I'm interested in your services what do you guarantee?

A complimentary consultation by one of our highly trained Service Providers.

Guidance about which services, products and styling tools we offer that will enhance not just your hairstyle, but your lifestyle.

A personalized recommendation for products that maximize and maintain the results of this visit straight through to the next.

Do you have Parking?

Kip Avenue Parking lot directly behind our building. Our backdoor will not be open for entry. Please enter through the front door. Street meter parking is also permitted on Park Avenue, Orient way and nearby cross streets.

WITH SINCERE GRATITUDE…

The Substance Salon Team would like to thank you for Supporting our Home.

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Yes, you can text us!

Text the salon 201-340-9470 to book an appointment or ask a question.

Click here to text us